Responsible Gambling Policy
We are committed to safer gambling and to helping you keep play under control. We aim to offer clear tools and support so customers can manage spending, play sessions and account access. If you ever feel your gambling is affecting your life, we encourage you to use the tools below or contact our support team for help.
Player protection principles
We prioritise player safety and responsible play. We apply proactive checks and make safer-gambling options easy to find in your account. Our approach is practical and supportive: prevent harm, provide clear controls, and signpost professional help when needed.
Activity-control tools
You can manage your play from the Responsible Gambling section in your account. Available tools include instant deposit limits, reality checks, session time-outs and a Deposit Pause. These controls are applied immediately and can be changed through your account settings.
Deposit limits
Set daily, weekly and monthly deposit limits to control how much you add to your account. Typical ranges we offer are:
- Daily limits: £5 - £5,000
- Weekly limits: £20 - £25,000
- Monthly limits: £50 - £100,000
Lowering a limit takes effect straight away. Increasing a limit requires a short waiting period to help prevent impulsive changes.
Loss limits
You can set loss limits to cap net losses over a chosen period. These limits work alongside deposit limits and are designed to help you control overall spend rather than betting frequency.
Time limits and session controls
Use reality checks to receive regular reminders about session length and time spent. Session Time-Out lets you take a short break from 1 hour up to 7 days. For longer breaks, use Deposit Pause or self-exclusion.
Self-exclusion
If you need a longer break you can self-exclude via your account. Options include fixed periods such as 6 months, 1 year or a permanent exclusion. Self-exclusion blocks access to your account and can be linked to national schemes for wider coverage.
Signs of problematic behaviour
Watch for warning signs such as chasing losses, borrowing money to gamble, hiding gambling activity, spending longer than intended, or gambling despite negative consequences. If you notice these signs in yourself or someone close to you, consider using controls and seeking support.
Tips for maintaining control
- Decide a budget before you play and stick to it.
- Set deposit and loss limits and enable reality checks.
- Take regular breaks and avoid gambling when stressed or tired.
- Use account time-outs or Deposit Pause if you feel urges to increase play.
- Talk about concerns with friends or a support worker.
Professional help and support organisations
If you need external support, these organisations offer confidential advice and treatment:
- National Gambling Helpline - 0808 8020 133
- GamCare - www.gamcare.org.uk
- GAMSTOP (self-exclusion across participating operators) - www.gamstop.co.uk
- Gamblers Anonymous - www.gamblersanonymous.org.uk
We are here to help. If you want to apply limits, self-exclude or discuss concerns, contact our support team via live chat in your account and we will assist you promptly and respectfully.