Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you create an account, play games, place bets or otherwise interact with our services. We respect your privacy and set out below the categories of information we process, why we process it and the choices you have about your data.
Types of data we collect
Personal data
When you register an account we collect personal information you provide such as name, date of birth, email address, postal address, telephone number and identity documents when required for verification (KYC). We also record payment details needed to process deposits and withdrawals. We only collect documents and details that are necessary to meet our legal and safety obligations.
Technical data
We collect technical information automatically when you use our services. This includes IP address, device and browser details, operating system, app identifiers, geolocation where permitted, pages viewed and error logs. Technical data helps us keep the service secure and working correctly.
Transactional and activity data
We keep records of account activity such as bets placed, game history, deposits and withdrawals, bonuses used, support requests and other interactions. This information is used to operate your account, detect fraud and comply with regulatory requirements.
How we use your information
We use personal and technical data to provide and improve the service, to process payments, to verify identity and to prevent fraud and money laundering. We also use information to respond to support requests, to enforce our terms of use and to fulfil legal obligations. Where permitted, we may use aggregated or anonymised data for analysis and product improvements.
Data protection and storage practices
We implement technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain data only for as long as necessary to provide services, meet legal obligations or resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, to remember your preferences and to analyse usage. Some cookies are essential for account security and payments; others help us understand how users interact with the site. You can manage cookie settings via your browser or within account controls, though disabling certain cookies may affect functionality.
Your rights
You have rights including the right to access personal information we hold about you, to request correction, to object to or restrict processing in certain circumstances and to request erasure where we no longer have a lawful basis to retain the data. You also have the right to withdraw consent where processing relies on consent.
Access, correction and deletion of data
To exercise your rights or to request a copy of your data, contact us at [email protected]. For privacy-specific queries you can contact [email protected]. We will respond to valid requests within a reasonable timeframe and may need to verify your identity before fulfilling requests.
Information sharing and third parties
We may share information with trusted third-party service providers such as payment processors, identity verification providers, fraud prevention agencies and technical hosting partners. We also share data when required by law or to protect our rights. All partners are bound by contractual obligations to protect your information.
Privacy policy updates
We review this policy periodically and may update it to reflect changes in our services or legal requirements. Material changes will be communicated via the website or by email where appropriate. The date of the latest update is available on the site.