Our support team is available to help with questions about Mystake Casino, account-related issues, technical concerns and general feedback. Choose the contact channel that suits your enquiry, and include your username and a brief description of the issue where relevant. Please do not send passwords or full payment details. The team will direct your message to the appropriate department and respond during the listed service hours. For urgent account access concerns, use customer support. This helps us route messages.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Account access, technical issues and game queries |
| General enquiries | [email protected] - Service information and general feedback |
| Affiliate enquiries | [email protected] - Partnership and affiliate account enquiries |
| Telephone | +44 20 7946 3817 - Mon to Fri, 09:00 to 18:00 |
| Support hours | 24/7 - Email and live chat |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that require an explanation or supporting documents. Send your message to [email protected] with a clear subject line so our team can direct it to the right place. Include up-to-date contact details in your message to help avoid delays if we need to follow up.
Contact Form
Response Time
Most support requests receive a reply within one business day. For a quicker response, use live chat for questions about your account, games, or payments. Issues that need additional checks, such as document verification or a payment review, may take longer depending on their nature. Support will let you know if more information is needed.
Feedback
Have a suggestion or idea for improving the website? We’d be glad to hear from you. Share your feedback on the games, features, or overall experience. Every message is reviewed carefully, and your comments help us improve the service and make the website easier and more enjoyable to use.